Complaints and Returns

Do you need to complain about damaged goods or withdraw from a purchase contract? Simply fill out the online form. If you are not sure how to proceed or need help filling out the form, contact us.

1

Fill out the form

Select the type of request and fill out the form. Please state the reason for the complaint or return.

2

Pack the goods

Securely pack the goods to prevent damage during transport.

3

Send the goods to us

You can send the shipment to the address or to the drop-off point of Zásilkovna.

4

The complaint has been resolved

We will process your complaint and inform you of the outcome at the provided email address.

  • Premium customer care
  • 14 days to return goods
  • Fast and easy processing

Return and Complaint Form

Select the type of request that best matches your situation.

Withdrawal from the purchase contract within 14 days

If you have decided to return the product, simply fill out this form. The product must be unused, undamaged, and in its original packaging.

Product Complaints

Do you have a problem with the ordered product? If an item is missing from your shipment or if the product is defective, please fill out this form.

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